Return Policy

RETURN POLICY

Return without quality issues

Good sold are not refundable

You can apply for a return within 7 calendar days from the date of receipt of the goods (based on the date of receipt on the logistics document). Please note that we are only allowed to accept returns and exchange once if the returned item meets the "Return Conditions" and does not belong to the "Return Exclusions described below.

This return rule is not applicable to markdown items and promotional items.

 

Return conditions

The products are within the return period;

The products are kept intact, unused, washed or altered, no stains or cosmetics on the products...etc., and do not affect the product conditions for re-sale;

The outer package of the product is intact (including the plastic bag or box, please do not stick any tapes or labels directly on our shoe boxes, please put the shoe box into another box or bag), the product accessories, instructions, tags, labels, etc. should all be kept ;

If the product / parcel has additional gifts (gift with purchase promotion), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the rights to ask you to pay for the gift price according to the price of the gift we have indicated.

 

Return Exclusions

Goods not sold through Superga Hong Kong official online store;

Customized products without quality problems;

Where the merchandise is used, washed, processed (e.g altered size), soiled or damaged, the logo is cut, and other merchandise not in re-sale conditions;

Orders that exceed the return period;

Products that are clearly indicated with defects at the time of purchase, and then returned with defective reasons; and other circumstances in which the consumer has no right to return according to the law.

Please also note that you may process returns online only for purchases made on the Website. You cannot return purchases made on our Website at our Superga stores. You cannot return purchase made at our Superga stores through online customer service.

 

Return process

Please refer to the Help Center or contact our customer service for specific return procedures.

 

When returning the merchandise, please indicate the reason for the return in the delivery note for timely processing. If the delivery note is lost, please prepare a blank sheet of paper and fill in your name, order number, item number, quantity and reason. You would also need to indicate the item number, color, size and other information related to the return product(s).

 

Return delivery and postage instructions

Please note that couriers fee on return and exchange is at customer cost.

 

We have the rights to deduct the partial amount if your returned products were bought together with other merchandise to enjoy our threshold promotions or offers;

 

We have the rights to deduct the shipping fee from your refund amount if your returned products were bought together with other merchandise to enjoy free shipping promotion.

 

If the return does not meet the return conditions or requirements, we will contact you and return the goods to you at your cost.